Privarcy Policy

1. Introduction

At Texto, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Business API solutions and services. By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services
• Contact us for support or inquiries
• Subscribe to our newsletters or marketing communications
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number, business address)
• Company name and business details
• Payment and billing information
• Communication preferences

Usage Data

We automatically collect certain information when you access our services, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our platform
• Referring website addresses
• Operating system and platform

WhatsApp Communication Data

When you use our WhatsApp Business API services, we may process message content, metadata, and customer interaction data solely for the purpose of providing our services. This data is handled in accordance with WhatsApp's Business Policy and applicable data protection laws.

3. How We Use Your Information

We use the collected information for various purposes, including:

• Providing, maintaining, and improving our services
• Processing transactions and sending related information
• Sending administrative information, updates, and security alerts
• Responding to your inquiries and providing customer support
• Personalizing your experience and delivering targeted content
• Monitoring and analyzing usage patterns and trends
• Detecting, preventing, and addressing technical issues and security threats
• Complying with legal obligations and enforcing our terms
• Sending marketing communications (with your consent)

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processing and billing
• Data analytics and business intelligence
• Cloud hosting and storage
• Customer support and communication tools
• Marketing and advertising platforms

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

• Compliance with legal obligations
• Protection of our rights, privacy, safety, or property
• Investigation of potential violations
• Protection against legal liability

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have regarding your information.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response and breach notification procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:

• The duration of our relationship with you
• Legal, regulatory, or contractual obligations
• The nature and sensitivity of the information
• Potential legal claims or disputes

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

7. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing your information
• Portability: Request transfer of your information to another service
• Objection: Object to processing of your information
• Withdraw Consent: Withdraw consent for processing (where applicable)

To exercise these rights, please contact us at info@texto.in. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our services and store certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

Types of cookies we use:

• Essential Cookies: Required for the operation of our services
• Analytics Cookies: Help us understand how visitors interact with our services
• Preference Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity to deliver relevant advertisements

9. Third-Party Links

Our services may contain links to third-party websites or services that are not owned or controlled by Texto. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

You may be allowed to submit, post, or upload content (e.g., text, images, videos) to our Services ("User Content"). By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and distribute your content in connection with our Services.

You retain ownership of your User Content but agree that we may use it in accordance with these Terms.

11. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

You may not copy, modify, distribute, or create derivative works from our Services without our prior written consent.

If you are located outside India and choose to provide information to us, please note that we transfer the data, including personal information, to India and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date at the top of this policy
• Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.