Automate shipment updates, customer support and delivery communication on WhatsApp — in real time, at scale.
Traditional logistics communication is manual, reactive and disconnected.
Teams overwhelmed by repetitive "where is my order?" (WISMO) messages.
Delays caused by manual coordination between drivers, dispatch and customers.
Customers frustrated by a lack of real-time transparency into shipment status.
Support staff spending time on low-value tasks instead of complex issues.
Missed deliveries and failed attempts due to no instant notifications.
No visibility into read rates or response times across channels.
Turn every delivery milestone into a touchpoint for trust and transparency.
Send instant shipment & delivery status notifications on WhatsApp.
Share live tracking links so customers always know where their package is.
Notify customers about delays or exceptions to manage expectations.
Automate answers to common queries like "where is my order?" instantly.
Smoothly hand off complex issues from AI bots to human agents.
Automate sharing of invoices, PODs and shipping documents securely.
From first mile to last mile, cover every communication gap with automated workflows.
Instant confirmation with pickup details as soon as an order is booked.
Regular milestone updates to keep customers informed on the journey.
Notify customers when the driver is nearby for a successful handover.
Collect proof of delivery and instant feedback via WhatsApp.
Automate sharing of invoices, PODs and shipping documents.
Handle rescheduling and address queries without manual work.
Every message matters, and delays are not an option. We're built for the critical nature of logistics.
Join logistics leaders using Texto to deliver faster, clearer and smarter customer conversations.