For Travel & Hospitality

Deliver seamless travel & guest experiences on WhatsApp

Engage travellers and guests with real-time updates, personalised support and automated communication throughout the journey — powered by Texto.

0
Check-in rate
0
Faster response
0
Guest rating
Active guests
1,240
Live updates
Check-in
95%
On time
Messages
15k
Real-time
Feedback
4.8
Excellent
Flight AA123
Delayed · 10m ago
Alert sent
Room 304 check-in
15m ago
Key sent
Booking #4928
32m ago
Confirmed

Communication challenges in travel

Managing guest expectations and real-time updates across a fragmented journey is hard without the right tools.

High query volume

Support teams overwhelmed by repetitive booking questions.

Travel disruptions

Communicating last-minute delays or gate changes instantly is a struggle.

Fragmented experience

Guests lose track of emails and apps — they need a single channel.

How Texto enhances the travel experience

Instant confirmations — booking vouchers and itineraries on WhatsApp.
Real-time updates — flight delays, gate changes and room readiness.
AI guest support — 24/7 answers for breakfast, wifi and policies.
Concierge services — room service, spa or taxi requests via chat.
Seamless escalation — route complex issues to agents with full context.
Booking update Verified

Travel & hospitality use cases

Booking confirmation

Instant PDF vouchers and itineraries sent directly to chat.

Status updates

Real-time alerts for delays, gate changes and PNR status.

Check-in / check-out

Contactless arrival and departure processes via WhatsApp.

Concierge requests

Order food, book spa or request extra towels instantly.

Travel reminders

Automated alerts for visa requirements and web check-in.

Feedback & reviews

Collect guest sentiment immediately after their stay or trip.

Built for high-volume guest communication

Handle thousands of guest interactions simultaneously without compromising personalisation or speed.

Official WhatsApp API

Verified business profile for guest trust.

AI guest chatbots

Automate 80% of routine queries.

Broadcast messaging

Send mass updates for offers or alerts.

PMS / CRM integration

Sync with Opera, Salesforce and more.

Real-time analytics

Track response times and sentiment.

Multi-agent support

Collaborate across front desk and support.

Why travel & hospitality brands choose Texto

3x

Faster response

Be there for guests instantly when they need you most.

CSAT

Higher scores

Guests love the convenience of WhatsApp over apps or email.

100%

Scalable

Handle peak seasons and multiple properties effortlessly.

Upgrade your travel
communication experience

Deliver timely, personalised and reliable WhatsApp communication across the entire travel journey.